FAQ

A collection of frequently asked questions

Here you can find answers to frequently asked questions concerning all aspects of our services. The questions and answers are clearly sorted according to topic – to ensure that you quickly find what you are looking for.

• Is disposal of scrap tools, non-rechargeable and rechargeable batteries free?

  Yes, disposal is free of charge..

• What is the difference between a spare part and an accessory?

  Spare parts are essential parts of a power tool. They are basic equipment, without which it would not be possible to operate the tool.Spare parts include: toothed belts, screws, yokes and carbon brush sets.

  Accessories are function-enhancing attachments or add-ons, without which a power tool still operates normally. Accessories include saw blades, cases, auxiliary handles, sanding paper and drill bits.

• How long does the repair take?

  Your repaired tool will normally be returned to you within three to maximum five working days.

• How do I find the right spare part for my power tool?

  In the spare part catalogue you will find exploded pictorial views of all our tools from the last 25 years. Here you can easily identify the spare part you require. Keep the article number of the tool or its trade name ready to hand. To ensure that you quickly find the right spare part, you have to enter this number.

• What happens when I reject a cost estimate?

  You can decide if the tool is to be kept at the service centre and recycled there, or if you want it back.

• What does it cost to maintain my tools?

  The prices for maintenance are dependent on the work required. This is why we can’t name a fixed price beforehand. For more information, please contact our Service Hotline.

  BSC Johannesburg

  patrice@bsctools.co.za

  Tel: +27 11 493 9375

  Fax: +27 11 493 0126

  Mon - Fri: 8.00 - 16:30

  BSC Durban

  rob.standingbscnatal@telkomsa.net

  Tel: +27 31 701 2120

  Fax: +27 31 701 2493

  Mon - Fri: 8.00 - 16:30

  BSC Cape Town

  bsc@zsd.co.za

  Tel: +27 21 551 2577

  Fax: +27 21 551 3223

  Mon - Fri: 8.00 - 16:30

• Is a flat rate charged for repairs?

  No, but we proceed as follows:

  if you have a warranty claim, your tool will of course be repaired free of charge.

  On expiration of the warranty, you will receive a cost estimate.

• What are my warranty conditions for privately used tools?

  The warranty on new goods is 12 months for private use. We offer a six-month warranty on rechargeable batteries and chargers. Our customers are also given warranty cover on repaired tools.

  Please refer to our current warranty conditions for details.

• Where can I have my tools repaired?

  You can send your faulty tool directly to our service centre. Alternatively, you can bring it to your local dealer.