FAQ

A collection of frequently asked questions

Here you can find answers to frequently asked questions concerning all aspects of our services. The questions and answers are clearly sorted according to topic – to ensure that you quickly find what you are looking for.

• Is disposal of scrap tools, spent non-rechargeable and rechargeable batteries free?

  Yes, These are covered under the Portable Battery Waste Regulations. Spent batteries and rechargeable batteries can be taken to any retailer offering a battery "take back scheme" or Civic Amenity site where they will be accepted for recycling free of charge.

• How far in advance must I apply for my tool to be collected?

  Providing we receive a collection form before 16:00, we will collect the following day (weekdays only).

• Where can I have my tools repaired?

  You can send your faulty tool directly to our service centre. Alternatively, you can take it to an authorised repair agent.

  If you wish to send an item to us directly, it is important that complete a Collection form and email it to us. You will then be contacted with further instructions, e.g. securely packing your machine for transport and enclosing a copy of your proof of purchase. Alternatively you may contact us as follows:

  Tel: 0844 736 0109

  Fax: 0844 736 0146

  Mon - Fri: 08:30 17:00

  (landline rate 4 pence/min from a BT phone. Mobile and other phone network charges may vary)

  email: boschservicecentre@uk.bosch.com

• What happens when I reject a cost estimate?

  You can decide if the tool is to be kept at the service centre and recycled there, or if you'd like it returned disassembled. For the return of re-assembled tooIs, please note that a charge will apply.

• Are tools, spent batteries and rechargeable batteries registered by Bosch?

  Yes, Bosch is registered with a compliance scheme as required by the WEEE regulations. The registration number is WEEE/CK0085VZ.

• What is the difference between a spare part and an accessory?

  Spare parts are the essential parts of a power tool. They are basic equipment, without which it would not be possible to operate the tool.
  Spare parts include: toothed belts, screws, yokes and carbon brush sets.

  Accessories are function-enhancing attachments or add-ons, without which a power tool still operates normally, and include saw blades, cases, auxiliary handles, sanding paper and drill bits.

• Why can’t I find or select a part in the spare parts catalogue?

  This can be for one of three reasons:

  i. It’s an accessory, not a spare part. You can find an overview of our accessories at http://www.bosch-pt.co.uk/accboptocs2-uk/Category.jsp or contact your dealer directly.

  ii. The part you require belongs to an assembly. In this case, you can only order the complete assembly.

  iii. The part you require is unavailable or no longer in stock.

• How long does the repair take?

  Your repaired tool will normally be returned to you within five working days.

• How must I package my tool?

  Products for collection must be securely packaged to prevent damage during transportation. Our carrier may also refuse to take items inadequately packaged.

• Can the calibration service be used for all brands of Bosch Power Tools?

  The Bosch Calibration Service is brand-independent. It primarily caters to our own brands “Bosch” and “CST/Berger”.

• How do I find the right spare part for my power tool?

  In the spare part catalogue in our >Online Shop you will find exploded pictorial views of all our tools from the last 25 years. Here you can easily identify the spare part you require. Keep the 10 digit article number of the tool or its trade name ready to hand. To ensure that you quickly find the right spare part, you have to enter this number.

• What does it cost to calibrate my tools?

  You can find the current price list in our brochure on the Calibration Service.

• What are the terms of my warranty, and when am I entitled to claim repairs under warranty?

  The standard warranty on DIY tools is 24 months from date of purchase.

  Customers are also given a three month warranty on repair work carried out by the Bosch Service Centre or any Authorised Service Agent.

  Please refer to our current warranty conditions for details.

• How long does calibration take?

  As with the Repair Service, the Calibration Service will usually return the calibrated tool to the user within five days.

• Is Bosch registered as a producer of Batteries?

  Yes, Bosch is registered with a compliance scheme as required by the Portable Battery Waste Regulations. The registration number is BPRN00561.

• Is the recycling of tools at the end of their life free of charge for domestic users?

  Yes, These are covered by the Waste Electrical and Electronic Equipment regulations. Speak with your retailer regarding any in store take back scheme they may offer or deliver to your local Civic Amenity site where they will be accepted for recycling free of charge.